Terms of Service

Last updated: 6 October 2026

Welcome to Seaside Optics. These Terms of Service govern your use of our website and purchases made through our online store. By using this website or placing an order, you agree to these Terms.

1. About Seaside Optics

This website is operated by Seaside Optics.

Business name: Seaside Optics
Company number: 16291146
Email: opticalseaside@gmail.com
Website: seasideoptics.co.uk
Address: 10a Tithebarn Street, Poulton Le Fylde, FY6 7BX, United Kingdom

Throughout these Terms, “we”, “us” and “our” refer to Seaside Optics.

2. Our Products

Seaside Optics specialises in sunglasses, optical glasses and designer eyewear.

We take reasonable care to ensure that product descriptions, photographs, model numbers, colour codes, measurements, condition information and included accessories are accurate.

Products may be described as new, new with tags, new without tags, new without case, or another condition clearly stated in the individual product listing.

Please read the complete product description before purchasing.

Manufacturer measurements are provided where available to help customers assess suitability. Colours may appear slightly different depending on lighting, screen settings and the device being used.

3. Authenticity

Any branded or designer product advertised by Seaside Optics is sold as genuine.

We source eyewear through commercial suppliers and legitimate supply channels.

Cases, boxes, accessories and tags are included only where stated in the individual product description. The absence of a case, box or tags does not affect authenticity where this has been clearly disclosed before purchase.

4. Optical Frames and Lenses

Unless stated otherwise, optical glasses are supplied as frames only or with demonstration/non-prescription lenses.

They should not be treated as prescription eyewear unless prescription lenses have been professionally fitted for the individual wearer.

Customers requiring prescription lenses should consult a qualified optical professional.

Seaside Optics is not responsible for prescription lenses supplied or fitted by an independent third party.

5. Orders

Submitting an order constitutes an offer to purchase the products in your basket.

An order is accepted when we confirm acceptance or dispatch.

We may refuse or cancel an order where an item is unavailable, there is an obvious pricing or listing error, payment cannot be authorised, fraudulent activity is reasonably suspected, or delivery restrictions prevent fulfilment.

If an order is cancelled after payment has been taken, the amount paid will be refunded.

6. Prices and Payment

Prices are displayed in GBP (£) unless stated otherwise.

The price charged is the price shown at checkout when the order is placed.

Delivery charges are displayed before payment is completed.

Payment must be made using one of the payment methods available through our Shopify checkout.

We may change prices at any time, but changes will not affect orders that have already been accepted.

7. Delivery

Orders are sent to the delivery address supplied at checkout.

Available delivery services, charges and estimated delivery times are displayed during checkout.

Customers are responsible for providing a complete and accurate delivery address.

We will take reasonable steps to dispatch orders promptly but are not responsible for delays caused by circumstances outside our reasonable control, including postal or courier delays.

8. Returns and Cancellation

We accept eligible returns of both defective and non-defective products within a 14-day return window from the date the order is received.

Returns must be made by post after contacting us at opticalseaside@gmail.com for return instructions.

For standard change-of-mind returns, the customer is responsible for arranging and paying for the return postage or return label.

No restocking fee is charged.

We do not offer exchanges. If you would like a different item, please return the eligible original item and place a new order separately.

Returned products may be accepted in new or slightly used/lightly handled condition, provided they have not been excessively worn, damaged, altered or handled beyond what is reasonably necessary to inspect them.

Please refer to our separate Returns & Refunds Policy for full details.

9. Personalised or Prescription Products

Products made specifically to a customer's individual requirements, personalised, altered or fitted with prescription lenses specifically for that customer may be excluded from standard change-of-mind cancellation rights where permitted by law.

This does not affect your statutory rights where goods are faulty, damaged or not as described.

10. Faulty, Damaged, Incorrect or Not-as-Described Products

If an order arrives faulty, damaged, unusable, incorrect or materially different from its description, please contact us as soon as possible.

We may request photographs or other reasonable evidence so that we can investigate the issue.

Where statutory rights apply, we will provide the appropriate remedy, which may include a refund, repair or replacement depending on the circumstances.

Nothing in these Terms limits or excludes your statutory consumer rights.

11. Refunds

Once an eligible return has been received and inspected, we will confirm whether the refund has been approved.

Approved refunds are processed within 3 days and are normally issued to the original payment method.

Your bank, card issuer or payment provider may take additional time to display the refund after we have processed it.

Where required by law, refunds for eligible cancellation returns will include the standard outbound delivery charge. Additional amounts paid for express, premium or upgraded delivery may not be refundable.

12. Product Condition

Where a product is described as new without tags, new without case, or similar wording, the absence of those accessories forms part of the disclosed condition of sale.

Some products may show minor handling or storage marks where this is specifically stated in the listing.

Customers should review all available photographs and the complete product description before purchasing.

13. Intellectual Property

Unless otherwise stated, the Seaside Optics logo, branding, original photographs, website graphics and original written content are owned by or licensed to Seaside Optics.

You may not reproduce, copy, distribute or commercially use our original content without prior written permission.

Brand names and trademarks relating to products sold on our website remain the property of their respective owners.

14. Website Use

You must not use this website for unlawful or fraudulent purposes, interfere with its security or operation, transmit malicious code, attempt unauthorised access, or reproduce or scrape our content for commercial use without permission.

We may restrict access to the website where misuse is reasonably suspected.

15. Product Availability

All products are subject to availability.

Although we take reasonable care to keep stock information accurate, an item may occasionally become unavailable after an order has been placed.

If this occurs, we will notify you and refund any payment made for the unavailable product.

16. Errors and Inaccuracies

We may correct genuine typographical errors, inaccurate descriptions, pricing mistakes or technical errors.

If an obvious error affects an order already placed, we may contact you before dispatch and offer the choice of proceeding with the corrected information or receiving a refund.

17. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability relating to statutory consumer rights.

To the maximum extent permitted by law, Seaside Optics will not be responsible for indirect or unforeseeable losses arising from circumstances outside our reasonable control.

18. Privacy

We process personal information in accordance with our Privacy Policy.

Information supplied during checkout may be used to process payments, fulfil orders, provide customer service and comply with legal obligations.

19. Third-Party Services

Our website operates using Shopify and may use third-party payment providers, delivery providers and other integrations.

Use of those services may also be subject to the relevant provider's own terms and privacy policies.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website or legal obligations.

The version applicable to an order will normally be the version in force when the order was placed.

21. Governing Law

These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.

Nothing in these Terms removes any consumer rights available to you under applicable law.

22. Contact Us

For questions about an order or these Terms, please contact:

Seaside Optics
Email: opticalseaside@gmail.com
Address: 10a Tithebarn Street, Poulton Le Fylde, FY6 7BX, United Kingdom
Website: seasideoptics.co.uk