Shipping Policy

Last updated: 6 October 2026

At Seaside Optics, we aim to process and dispatch all orders promptly and securely.

Order Processing

Orders are normally processed and dispatched within 2 working days of receiving cleared payment.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will begin processing on the next working day.

Delivery Method

All orders are sent using a tracked courier or tracked postal service.

The delivery service used may vary depending on the destination, parcel size, value of the order and available courier services.

Where applicable, customers will be able to follow the progress of their delivery using the tracking information provided.

Dispatch Confirmation

Once your order has been dispatched:

• Your order status will be updated
• Tracking information will be added where available
• A dispatch confirmation email will be sent to the email address provided at checkout

Please ensure your email address and delivery details are entered correctly when placing your order.

Delivery Times

Delivery times begin from the date of dispatch, not the date the order was placed.

Any delivery estimates shown at checkout are estimates only and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, seasonal demand or bank holidays.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check your delivery details carefully before completing your order.

If you notice an error after placing your order, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

Delayed Deliveries

If your parcel appears to be delayed, please check the tracking information provided in your dispatch confirmation.

If there has been no tracking update for an extended period, please contact us and we will assist with the courier enquiry where appropriate.

Lost or Damaged Parcels

If your order is lost or arrives damaged in transit, please contact Seaside Optics as soon as possible.

For damaged deliveries, we may request photographs of:

• The item
• The external packaging
• The shipping label
• Any visible damage

This information may be required to investigate the issue with the courier.

International Orders

Where international delivery is offered, delivery times may vary depending on the destination and customs processing.

Customers may be responsible for any applicable import duties, taxes or customs charges unless otherwise stated at checkout.

Contact Us

For shipping or delivery enquiries, please contact:

Seaside Optics
Email: opticalseaside@gmail.com
Website: seasideoptics.co.uk
Address: 10a Tithebarn Street, Poulton Le Fylde, FY6 7BX