Refund policy
Last updated: 6 October 2026
At Seaside Optics, we want customers to shop with confidence. This policy applies to purchases made through seasideoptics.co.uk and does not affect your statutory rights under UK consumer law.
Returns
We accept returns for both defective and non-defective products.
You may request a return within 14 days of receiving your order.
To request a return, email opticalseaside@gmail.com with your order number and details of the item you wish to return.
Product Condition
Eligible returns may be accepted in new or slightly used/lightly handled condition.
Customers may reasonably inspect eyewear for fit, appearance and product details. Items should not be excessively worn, damaged, scratched, altered or handled beyond what would reasonably be necessary to inspect them.
Any case, accessories, tags or packaging supplied with the item should also be returned where applicable.
Return Method
Returns must be made by post after contacting us for return instructions.
For normal change-of-mind or non-defective returns, the customer is responsible for arranging and paying for the return postage or return label.
We recommend using a tracked postal service, as the parcel remains the sender's responsibility until it is delivered back to us.
Where an item is confirmed as faulty, damaged, incorrect or not as described, your statutory rights apply and reasonable return postage costs will be covered where required by law.
Restocking Fees
No restocking fee is charged.
Exchanges
We do not accept exchanges.
If you would like a different item, please return the original eligible item and place a new order separately.
Refund Processing
Once your return has been received and inspected, we will confirm whether your refund has been approved.
Approved refunds are processed within 3 days and will normally be issued to the original payment method.
Your bank, card issuer or payment provider may take additional time to display the refund after we have processed it. This banking time is outside our control and is separate from our 3-day refund processing time.
Faulty, Damaged or Incorrect Products
If your product arrives faulty, damaged, unusable, incorrect or materially different from its description, please contact us as soon as possible.
We may request photographs or other reasonable evidence so we can investigate the issue.
Appropriate remedies will be provided in accordance with your statutory rights.
New Without Tags / New Without Case
Some eyewear may be sold as new without tags, new without case, new with tags, or another clearly stated condition.
The individual product listing will clearly state the condition and what accessories are included.
An item is not considered faulty solely because a case, box, tags or accessories are not supplied where this was disclosed before purchase.
Prescription or Personalised Products
Products that have been made specifically to your requirements, personalised, altered or fitted with prescription lenses specifically for you may be excluded from standard change-of-mind returns where permitted by law.
This does not affect your rights if an item is faulty, damaged or not as described.
Return Address
Please contact us before returning an item.
Seaside Optics
10a Tithebarn Street
Poulton Le Fylde
FY6 7BX
United Kingdom
Contact
Email: opticalseaside@gmail.com
Website: seasideoptics.co.uk
Nothing in this policy limits or removes your statutory rights under UK consumer law.
That now matches your Merchant Center settings on the important points:
- 14-day return window
- Defective and non-defective returns accepted
- New and slightly used condition
- Returns by post
- Customer responsible for standard return postage
- No restocking fee
- Refund processing: 3 days
- Exchanges not accepted